then a month or two ago (right around my birthday again) i found the website again somehow. http://www.spokepunchers.com/ they didn't have the design i had fallen in love with a year ago, but i was still interested in designing a hat. so i emailed the lady about it.
we started talking colors and where on the hat i wanted the design. i told her about the native American Indian esque design i had fallen in love with a year ago and she said she remembered it and could do something similar. I asked her for a teal hat and said she could just use her best judgement on the rest of the colors for paint and everything. she asked me if i would want some gold foil. that sounded good to me!
two days ago i got my hat in the mail. i spent the first thirty seconds trying to fool myself out of disappointment but ...
the hat looks awful.
the hat is bright blue, which would have been absolutely fine if that was the only or even the worst mistake.
turns out the "gold foil" she spoke of was just glittery puff paint and as the picture shows it looks like a pretty sloppy job of it.
the lines aren't straight and i wouldn't be surprised if the dark blue was really just marker. the hat came shipped to me with dirty spots. maybe from smeared puff paint i don't know, but i paid 27 dollars including shipping to get a hat i would never wear.
it reminds me of a 2nd grade art project your 7 year old boy might bring home from school. not what a company devoted to selling custom hand painted hats would be shipping out for good money. i need to email her and ask for either my money back or a replacement hat. i really don't want to sound rude. how does one go about complaining in a polite way? that's my current dilemma
3 comments:
So I checked out the website and I looked at a lot of the different hats. The ones on display look very DIY but none of them are sloppy like yours and NONE of them look dirty. You should e-mail the place and say that your hat arrived dirty and that it didn't match the quality of the hats in the pictures on the website. Ask for a new hat and be sure to mention that neither the color scheme nor the gold puff paint were what you had in mind. Or just ask them to refund your dirty hat and I bet you can make one that's much much cuter :)
Oh, and send that picture you took with the e-mail. It's pretty convincing, lol.
Get your money back! ...or at least a better hat. If they care about their reputation, they will want to make you happy.
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